[Webhelp Albania Shpk]

Tirane

Nr. Njesia - Zona me e afert?

2 Piramida | ETC | RTSH | Stadiumi Arena

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. italisht

Role Overview:
A customer care advisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities:

• Management of incoming contacts (Calls, Emails etc.) and other back office tasks
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and call handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies

Requirements:

• Ideally you have previous experience in sales or as a client service representative in the area of loyalty programs
• Native /near native in Italian language (written and spoken) and good ownership of English
• Good MS Office skills and generic computer knowledge
• Strong phone contact handling skills and active listening as well as good written skills
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Strong problem-solving skills, make the right call and access existing processes to quickly resolve customer’s issues

• Ability to work in a team
• Reliability and flexibility

Why Should you apply:
Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Our clients are seeking teams of bright and diverse individuals to work in a brand-new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual, and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast-growing company in Albania? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!

TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com