One Albania

  • Telesales Coordinator

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Call Center Operator/e
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
One2Albtelecom_cover.jpg




JOB PROFILE – Telesales Coordinator
Country: Albania
Location: Tirana

1. Overall description of the company
A place where change means opportunity for progress and innovation. A place where people with the ambition for peak performance can go beyond what is today and create what is tomorrow. Work and grow with ONE Albania!

2. Purpose of the Position
Achieve TLM targets and contribution to sales & revenue. Strive for maximizing leads completion and customer satisfaction. Responsible for continuous improvement of TLM efficiency and conversion ratio.

3. Key responsibilities

  • Responsible for the daily coordination of TLM activities;
  • Supervise the activities of the Telesales teams, provide coaching & support (in house & outsourced teams);
  • Monitors target progress and suggests corrective measures;
  • Creates campaigns and campaigns scripts and monitors correct roll out;
  • Evaluates TLM processes and takes initiatives for process efficiency and conversion ratio improvement;
  • Monitors daily the contracts agreed with customers from TLM (In house/outsource);
  • Coordinates activities with TLM partners and strives for maximizing achievements;
  • Follows up with status of services and takes action based on customer feedback;
  • Monitors the stock and supervises TLM back office Shop activities;
  • Monitors the delivery process with courier and follows up issues on a daily basis;
  • Reporting in terms of delivered, pending and denied cases;
  • Coordinates with archive team to check and archive customer documentation;
  • Monitors TLM shop activities and ensures efficiency and accuracy;
  • Daily/weekly/monthly reports as per management needs and requests;
  • Other duties as per job responsibility;

4. Job requirements
Education: University Diploma preferably in economics/business administration.
Experience: At least 1 year experience in call center management outbound campaigns and reporting/or other relevant field.
Required skills: Very good Communication, Organizational, Management and Creative Skills. Confidentiality, initiative and collaboration Skills. Microsoft Office Package Knowledge. Very Good knowledge in English Language.
The interested candidates are invited to apply for the vacant position in the prescribed format as given on the link Jobs.One.al
Deadline: 21[SUP]st[/SUP] of February.
 


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