[Albtelecom]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Profesioni | Fusha?

Gjuha

1. anglisht

ur Company is looking for energetic, high potential, self-motivated and high-integrity individuals to join our team.


You are invited to apply for the following position:​

Contact Center Specialist


Duties


- Responsible to follow and respect all company and division procedures
- Responsible to reach the daily targets and KPIs for Inbound and Outbound calls
- Support and provide superior service via phones, e-mails/others as a receiver and caller
- Use questioning and listening skills that support effective telephone communication
- Use in correct and effective way all internal systems and applications
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects


Skills


- Excellent communication skills
- Strong Negotiation Skills
- Very good knowledge of English
- Knowledge of MS Office package
- Telecommunication awareness
- Available to work in shifts


Experience


- Experience in similar position will be an advantage.


Education


- Bachelor Degree


Interested candidates should apply online through www.albtelecom.al




Deadline of application is December 31th , 2020


We will be glad to interview all candidates selected from the CV screening.






HUMAN RESOURCES AND ADMINISTRATIVE AFFAIRS DEPARTMENT