[One Albania]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Menaxhim Biznesi

Gjuha

Eksperienca

vetem me eksperience

Get this opportunity!

Be that ONE!

SoHo Retention Specialist

Purpose of Position: Responsible for retaining a defined business customer segment, through a structured retention approach,
aiming at achieving retention targets, implementing/promoting customer-oriented approach and promoting company brand.
The retention process will be managed from fixed position in the office and customer contacts will be done over the phone.
Main Tasks:

1. Negotiations and sales process (perform outbound calls)
2. Follow the structured negotiation approach for retention purposes on a predefined customer base;
3. Calling customers and to sell or update about the company’s products, services, or new launches mobile and fixed broadband;
4. Build the offer according to the prior approved tools – identify and explain the proposition relevant to the customer needs, defining the advantages of our offer compared to competitors;
5. Close the deals and deliver results as per assigned targets;
6. Follow the administrative processes (order records, equipment supplies, preparation of customer retention contracts) in order to provide the services to customers;
7. Use the proper systems to record the retention activities;
8. Direct the customer complains to appropriate department for solution to guarantee customer satisfaction and to actively prevent customer churn;
9. Responsible for signing the contract with the B2B customer on behalf of the company.
10. Other duties as requested from the supervisor.

Education: University degree.
Experience: 1 year work experience in a relative functional area.
Skills:

• Excellent sales and negotiation skills.
• Good business sense,
• The ability to motivate and lead a team, ability to persuade and influence others,
• Excellent communication and strong interpersonal skills,
• Good planning and organizational skills.
• Initiative and enthusiasm,
• The ability to work calmly under pressure,
• Good and report writing skills ,
• Knowledge of advertising and sales promotion techniques,
• Foreign language skills are increasingly useful.

Interested candidates should apply through: Jobs.one.al

Deadline for the application is April 14[SUP]th[/SUP] 2023.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP