[One Albania]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Call Center Operator/e

Gjuha

Eksperienca

vetem me eksperience

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Be that ONE!

SoHo Retention Specialist

Purpose of Position: Responsible for retaining a defined business customer segment, through a structured retention approach, aiming at achieving retention targets, implementing/promoting customer-oriented approach and promoting company brand.
The retention process will be managed from fixed position in the office and customer contacts will be done over the phone.

Main Tasks:

1. Negotiations and sales process (perform outbound calls).
2. Follow the structured negotiation approach for retention purposes on a predefined customer base.
3. Calling customers and to sell or update about the company’s products, services, or new launches mobile and fixed broadband.
4. Build the offer according to the prior approved tools – identify and explain the proposition relevant to the customer needs, defining the advantages of our offer compared to competitors.
5. Close the deals and deliver results as per assigned targets.
6. Follow the administrative processes (order records, equipment supplies, preparation of customer retention contracts) in order to provide the services to customers.
7. Use the proper systems to record the retention activities.
8. Direct the customer complains to appropriate department for solution to guarantee customer satisfaction and to actively prevent customer churn.
9. Responsible for signing the contract with the B2B customer on behalf of the company.

Education: University degree.

Experience: 1 year work experience in a relative functional area.

Skills:

• Excellent sales and negotiation skills.
• Good business sense.
• The ability to motivate and lead a team, ability to persuade and influence others.
• Excellent communication and strong interpersonal skills.
• Good planning and organizational skills.
• Initiative and enthusiasm.
• The ability to work calmly under pressure.
• Good and report writing skills.
• Knowledge of advertising and sales promotion techniques.
• Foreign language skills are increasingly useful.

Interested candidates should apply through: jobs.one.al

Deadline for the application is September 11[SUP]th [/SUP]2023.

We will be glad to interview all candidates selected from the CV screening.

HR GROUP