[Webhelp Albania Shpk]

Tirane

Nr. Njesia - Zona me e afert?

2 Piramida | ETC | RTSH | Stadiumi

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Recepsionist/e

Gjuha

1. anglisht

Through evolution and acquisition, today Webhelp is a 100,000 people-strong global leader in business process outsourcing (BPO).
We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels.
Our outsourced services have also expanded to include payment management, sales and marketing services.

We are currently looking for a Receptionist, who will work at our Albanian office, in Tirane, Arena Center.

·Mission
The Office Assistant welcomes and orients calls and external/internal visitors, manages client logistics as well as employee business trips in the different countries.

·Main activities

1. Welcome and orientation of visitors

• Manage telephone calls.
• Advise and inform visitors or customers
• Direct visitors within the premises, and to appropriate services

2. Coordination of client visits and employee travels

• Organize the welcoming of clients: Ordering taxis, booking travel tickets, booking of hotels ...
• Book transports and accommodation, make reservations of corporate vehicles for professional employee travels...

3. Logistics (depending on site needs)

• Perform the first level maintenance (printers and postage meter), contact maintenance companies, if necessary, order supplies related to equipment, manage access badges
• Enter purchase requests, receive orders and ensure their compliance within deadlines
• Book rooms internally and externally
• Stamp, receive and dispatch mail and parcels ...

4. Administrative management

• Edit, finalize and send media (letters, presentations), support displays in the Company

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·Required competencies

1. Generic Competencies:

• Be reliable, on time and meet deadlines. Be rigorous in reasoning and tasks.
• Structure and adjust oral and written communication according to the audience.
• Identify and seek the right contacts (internal and external) depending on the needs and context. Initiate a trusting relationship.
• Identify and seek the right contacts (internal and external) depending on the needs and context. Initiate a trusting relationship.
• Write standard texts (letters, presentations, reports, emails) using appropriate vocabulary.
• Carry out actions in a timely manner.
• Accept and manage change calmly.
• Independently manage difficult situations. Remain positive in all circumstances and able to propose or implement solutions to solve problems.
• Understand and speak clearly and in a detailed manner. Master the technical and / or specific vocabulary.

2. Specific Competencies:

• Meet expressed requests or needs by providing a fast and effective response. Identify critical situations and report back to the management
• Fluent English (any other language is a plus).

We offer:
- Full Time employment contract.
- Weekends off.
- Salary 70.000+ ALL Gross / Month.
- Friendly environment.


If you think you are suitable for this position and like the challenges, then send your CV putting "Office Assistant" in the object to the address: recruitment.al@webhelp.com.