One Albania

  • Tirane, ofrohet vend pune Retail Service Support Specialist

Tirane
Tipi
  1. me orar te plote
Fusha | Profili i punes
  1. Inxh. Elektrike | Elektronike
Gjuha
  1. anglisht
Eksperienca
vetem me eksperience
478519227-njoftime_pune_1250x336-one.jpg

Get this opportunity!

Be that ONE!

Retail Service Support Specialist

Purpose of position:
Service Desk for Fix Retail Customers, Responsible for Service Provisioning regarding new activations, line transfer, upsells, and down sells and first line, troubleshooter for FIX Retail Customers (ADSL, VDSL, IPTV, GPON).

Main Tasks:
  • First Line of support for Field Technicians over the telephone;
  • First Line troubleshooter for FIX retail customers (ADSL, VDSL, IPTV and GPON);
  • Trouble Ticket followers and closures, for issues opened by Call Center and Sales Representatives;
  • Service Provisioning for Tickets regarding new activations, line transfer, upsells, and down sells;
  • Sales Order creation and provisioning for Bit Stream customers (Tring, MCN, Abissnet, VIVO etc.);
  • Follow-up, troubleshooting, and fixing all complaints regarding Bit Stream customers;
  • Initiation of Trouble Tickets for special customers (with the request of Commercial);
Skills:
  • Good knowledge of English language;
  • MS Office package;
  • SAP CRM, Jira, OTRS, ZTE Netnumen, UMP, MPLS, etc, strong client-facing communication skills and professional representation of the company;
  • Communicative, team player, problem solving, willing to work under pressure, advanced troubleshooting and multi-tasking skills;
Experience
More than 1 year in the same profile/industry;
Education
University degree in Telecommunication Engineering, Electronic Engineering or equivalent;
Interested candidates should apply through:
https://jobs.one.al/jobs/detail/retail-service-support-specialist-5057

Deadline for the application is 8 September 2023.

We will be glad to interview all candidates selected from the CV screening.
HR GROUP
 
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