[Webhelp Albania Shpk]

Tirane

Tipi

1. me orar te plote

Fusha | Profili i punes

1. Sherbim Klienti

Gjuha

1. suedisht

Success means waking up happy to do a job you love. Looking for that job? Join our new team of game-changers in Tirana!
Through evolution and acquisition, today Webhelp is a 100,000 people-strong global leader in business process outsourcing (BPO).
We are specialized in customer experience outsourcing but our capabilities extend across voice, social and digital channels.
Our outsourced services have also expanded to include payment management, sales and marketing services.

We’re currently looking for Customer Service Agents to support our client’s customers. Our client provides extraordinary products and parenting solutions that makes spending time with your child exciting, memorable, and, most importantly, fun, no matter where they go. You will be working for a leading premium brand in the juvenile industry which strives for continuous innovation, and which provides products of the highest quality, that are built to last. You will provide advice and/or service to customers, coordinate service activities and assist in the maintenance and reporting of service data with the objective to satisfy retailers and consumers.

The ideal candidate will be able to:

• Handle service requests from retailers and consumers by telephone and e-mail and chat.
• Provide product information, store information, and increase customer satisfaction and conversion;
• Provide support to customers about products related to parenting and child well-being;
• Diagnose and troubleshoot problems and identify replacement components;
• Register and report relevant data including customer complaints in order to capture detailed service data, to be used for analyses and the provision of input to R&D about potential for product/quality enhancements;
• Enter and process (service) orders ranging from free-of-charge in-warranty service orders to paid replacement parts and accessories. Perform basic math calculations, handle credit card information and perform light shipping duties;
• Provide clerical or administrative support such as filing and documentation of (post) sales service records.

Key competencies and qualifications:

• Previous working experience in customer service;
• Preferable, professional or personal experience with parenting product industry brand;
• Customer oriented, team player, positive, friendly, flexible;
• General proficiency with Microsoft Office;
• We're looking for proficient speakers (both written and verbal) in Italian, English, Spanish, German, French and Swedish. Any combination of those languages will be considered as a plus.

Be part of one of the biggest companies in global outsourcing. Join a dynamic young and fun work environment with dedicated relax area and flat hierarchy with great opportunities to develop your skills. Webhelp is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

TO APPLY, SEND YOUR CV TO recruitment.al@webhelp.com.